Ordinarily, orders made by 2pm (Eastern Standard Time) will be shipped the same day. **As of April 3, 2020 - until further notice, orders made by 12pm (Eastern Standard Time) will be shipped the same day.**
Free shipping within Australia will be an option for orders over $80 - Regular Post only.
Express Post is the fastest delivery from our location (Leura) to yours. This may not be an overnight service depending on your location, but is still "fastest possible delivery" in Australia Post's words, and we find this to be the case.
Tracking is included with both Regular and Express Post services within Australia.
We will ship your goods within 24 hours, or we will advise you of any delay. Shipping within Australia by regular post will take three to five business days in a normal service, though around holidays the time is increased a little.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.
As some soaps are affected by heat, please be aware of where your package is addressed - sometimes a domestic postbox can be like a small oven, so please be advised to have it sent to another location if that is the case.
SPECIAL INSTRUCTIONS: Australia Post does not officially support special delivery instructions. Though we will try to convey them for you if we can, It's up to the discretion of the postie on the day. To best control your deliveries, perhaps consider signing up for a MyPost Deliveries card, which is free, and availing yourself of the Parcel Lockers or Post Office Pickup. Click HERE to find out more
If you have created an account with us, you will earn reward points with every purchase from The Stray Whisker, online and in store. For every dollar you spend, you earn 2 points.
When you have accumulated enough to spend (more than 500 points), the points will be visible on the My Accounts page.
At that time, your points balance will also be available at the checkout. Choose how much you want to use, and spend a part or all of it toward the checkout total.
If you are buying in store, please let us know that you are already a customer and we will also attribute that sale to your The Stray Whisker Account. This serves three purposes:
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Items which are unsealed, opened and/or used cannot be returned.
We do not refund for change of mind.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you are not satisfied with the Stray Whisker After Balm, you may return it to us for a full refund within 30 days. Please contact us via email or telephone so we can log the return and make the refund on receipt.
The customer is responsible for return postage to our warehouse.
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